Why can't I access certain areas of the site?
You probably aren't registered as a Lean Community member. Without registration, you only have access to the Who We Are section and, in the Community section, the Lean Presentations Library and the Map Pad Icons. Registration gives you access to all our content, including original Success Stories, an archive of Jim Womack's messages to the Lean Community, Forums, and much, much more. Registration also is needed to order books or sign up for workshops. Registration is free, secure, and private. LEI has never sold, swapped, or rented registration information and never will.
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Why can't I log in?
Using the wrong password or the wrong browser settings causes the vast majority of these problems. They're easy to fix.
If you received a "Record not found" message, click the "Email my password" button on the right. Otherwise, put your cursor over the Home tab at the top of the homepage at www.lean.org. Click on "Member login." In the pop-up box, fill in your name and hit "Email my password." Your password will be sent right back to you.
If you still get an error message, check your browser's privacy setting. A "Strong" setting prevents a login because the LEI site uses temporary files called session cookies for secure purchases and to identify you as a registered member. The cookies disappear when you end your session. They are not stored permanently on your computer.
In Explorer, go to Tools> Internet Options> Privacy. Slide the bar to "Medium."
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I checked my password and reset my browser, but I still can't log in.
You might have a duplicate record. Please contact the webmaster@lean.org with your name, company, email, and a brief explanation.
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I forgot my password. How do I get it?
Put your cursor over the Home tab at the top and click on "Member login." In the pop-up box, fill in your name and hit "Email my password." Your password will be emailed right back to you.
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What should I do if I get an error on the site?
If you get an error while using the site a page will be displayed where you can enter what you were doing when the error occured. Please fill in the information and submit the page. We use this information to correct any problems that arise and your explanation is an important part of determining what went wrong. Some errors are caused by your browser settings. The website requires cookies and JavaScript to function properly. Please make sure that they are both activiated.
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How do I get e-letters from LEI and Jim Womack?
Our twice-monthly e-letters keep you posted on our latest training, publications, and content. They also offer new insights from LEI President and Founder Jim Womack. Use the drop-down menu on the Home tab to subscribe. Just log in and check "Allow E-letters" near the bottom of the form.
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I signed up for your monthly e-letters and the Forum Digest, but I'm not getting them.
Click "Update member info" on the Home tab to check that your email address is correct on the registration form. At the bottom of the form, make sure you've selected the "Allow E-letters" button and the appropriate Forums.
Finally, please confirm with your IT department that the lean.org domain is an approved email sender at your company. Add it to the approved list in your email application or filter software. Aggressive filters can block the e-letters and Forum Digests unless the lean.org domain is on the approved sender list or "whitelist."
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How do I get off your email list?
Go to the Home tab and select "Update member info." On your registration form, just unselect "Allow E-letters" and highlight "None" the Forums box.
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Will you share my information with other companies?
Never have, never will. Read our Privacy Policy for a complete explanation of how we protect your information.
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How do I order from the Store or register for training?
The easiest and fastest way is to order online with a credit card. The process is simple, secure, and available 24 hours daily from anywhere in the world.
From the Store catalog, select the items you want by entering a quantity in the boxes and hit the "Add to cart" link at the top of the page. Click "Checkout" when you're done to review your order and enter your credit card and shipping information. If you don't have a record with us, you'll be prompted to fill out a registration form. You can find answers to questions about discounts, order confirmation, international orders, and much more on our Order Information page.
We'll email order receipt and tracking information to you. Please ask your IT department to add the LEI domain, lean.org , to your list of approved email senders.
To register for training, click on the workshop you're interested in at the top of the page hit the "Register" button at the bottom of the page for the location you want. Check the boxes for the workshops you want and hit "Register" again to review the order before hitting "Submit."
Registration confirmation and workshop details will be emailed to you, so make sure that your IT department has the LEI domain, lean.org , on the list of approved email senders.
You also can make Store purchases or register for training by calling 617 871-2900.
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What is your workshop cancellation policy?
Our workshops are designed to cater to a limited number of participants. If you must cancel a workshop, refunds can be issued until the set refund date (20 business days prior to the start of the workshop series). After that date, no refunds will be processed. If you cancel after that date, you will be given a workshop credit for the full amount paid, good for one year (for either yourself or someone else in your organization). You are responsible for contacting LEI to facilitate receiving the credit. To cancel a workshop, please call LEI at (617) 871-2900.
Substitutions may be made at any time prior to the start of the workshop. To make a substitution, please call LEI at (617) 871-2900.
Should circumstances necessitate that LEI cancel a workshop, LEI staff will notify attendees by phone or email and will issue a full refund for the cancelled workshop. LEI will not be held responsible for any incidental cost incurred (hotel, airfare, etc.)
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Will I get a receipt for training when I register?
Registration confirmation and workshop details will be emailed to you. So please make sure that your IT department has the LEI domain, lean.org , on the list of approved email senders.
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How do I get a receipt for past training?
Log in then select the Training tab. On the drop-down menu, select "Review your past training."
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Will I get a receipt when I buy something from the Store?
Receipt and package tracking information will be emailed to you. Please ask your IT department to add the LEI domain, lean.org , to the list of approved email senders.
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How do I get a receipt for past purchases?
Log in then select the Store tab. On the drop-down menu, select "Review orders."
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Will you run a workshop at my plant or office?
LEI does not currently offer on site training, however many of LEI's faculty are consultants and are capable of delivering the instruction you may require. Call us at 617 871-2900 and say you are interested in an on-site workshop and we can recommend a faculty member to you..
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Can I copy information from the LEI web site?
LEI maintains all copyrights and other intellectual property rights in the text and graphic images contained on this website, but we encourage proper use and dissemination of our material. That means you can view lean.org online, print or download individual articles, presentation slides, or information for your personal use. However, you cannot remove any copyright notices from our material or alter the material.
Excerpted material of more than a line or two must be credited to us with the statement: "This material is taken from LEI source material and belongs to Lean Enterprise Institute, Inc., who owns its copyright, and is used here with permission." Alternatively, you may use "©Copyright, Lean Enterprise Institute (www.lean.org). Used with permission." Please simply notify us if you do use excerpts from our materials.
The information here is intended primarily for the personal viewing of our readers. It can't be duplicated, distributed, modified, publicly displayed, reused on your web site, or used for commercial purposes in whole or in part without the prior expressed written permission of LEI. If you would like to request permission to use an article, slide, or to republish material from any LEI publications, or to acquire other information from LEI, please send a permission request to cmarchwinski@lean.org
By posting information on this site, the user grants permission for LEI to use the posted information for purposes it deems appropriate in its sole discretion. In addition, links to third party web sites not operated by LEI are provided for your convenience only and do not constitute an endorsement or approval by LEI of (i) the organizations that operate such web sites; (ii) the content, privacy policies or other terms of use on such websites; or (iii) such third party products and services. As we have no responsibility for or control over web sites or content maintained by other organizations, or for products and services offered by third parties, we do not assume any liability for your use of any of the foregoing, which use you acknowledge and agree shall be at your own risk.