Lean practice has always coexisted with technology that enables human operators to do their job better — in the service of delivering more value with less waste to the customer. But do today’s digitized, information-saturated, workplaces provide so much assistance that the machines actually get in the way?
In his new book, Augmented Lean, coauthor Natan Linder talks with WLEI host Tom Ehrenfeld about how Tulip, the company he cofounded to provide a “human-centric framework for managing frontline operations,” seeks to delegate technology and improvement to the operators doing the key lean work.
