From the LEI senior executive series on lean leadership:
Hopkins on why Akron Children’s Hospital leadership decided to implement lean process improvement at all levels and in all functions, “Because we know that if we are going serve more patients, it has to be because they choose us. We don’t get endowments or Medicare payments — we have to earn it.”
Read the related story from LEI’s lean management case study series: “Pediatric Hospital in Tough Market Pegs Growth to Lean Process Improvement.”
