Managing to Learn

Are recurring issues preventing your team from consistently delivering value to your customers? 

Are you struggling with measurable gaps in safety, quality, timeliness, or cost that are affecting your performance? 

Are your meetings driven by the loudest voice rather than by facts, data, and first-hand observations?  

We’ve transformed the unmatched A3 problem-solving process from Managing to Learn—the award-winning, best-selling workbook by management expert and former CEO John Shook—into a course that teaches you how to apply the powerful A3 methodology. Based on the proven scientific method of Plan-Do-Check-Act (PDCA), this course will help you address critical business problems within your organization. 

What makes the A3 problem-solving approach so powerful is that it is a complete process — a way of thinking, leading, communicating, learning, getting things done, and developing an entire organization of problem solvers. 

Our skilled facilitator will guide you step by step through creating your own A3. Attending each live session is crucial, as it provides instant feedback to enhance your abilities in real time. By consistently participating in every class and applying the lessons at work between sessions, you’ll steadily refine your problem-solving skills using this proven approach. 

Learning Objectives 

By the end of this course, you’ll be able to: 

• Select, define, and investigate real problems from your work environment, leading to practical and impactful solutions. 
• Align with others: Ensure you have a shared understanding of the problem and therefore a shared motivation to address it. 
• Uncover Root Causes: Investigate and confirm underlying causes of problems, and analyze barriers to improvement, ensuring that solutions address the root of issues. 
• Drive Organizational Learning: Lead the planning and implementation of countermeasures, and follow up to resolve execution issues, fostering a culture of continuous improvement and organizational learning.