Article
Lessons Learned from My Lean Sensei about “Customer Service”
"To 'get' Lean we have to change our specs, and no longer see processes as sequences of dependent tasks, but as sequences of dependent CHOICES,"…
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Press Release
Lean Management Leaders Weigh in on Climate Change, Coronavirus, Innovation, and More
Jim Womack, founding CEO of the nonprofit Lean Enterprise Institute (LEI), and Jim Morgan, an experienced product development executive, explained how lean management practices could…
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Freedom
Dear Gemba Coach: I work for a large governmental organization that has decided to do lean. I have been interested in lean for some time, yet…
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Article
What it Takes to Share One's Wisdom: A Q&A with Tracey Richardson
"When you make a decision to change the way you do business, it should hold you accountable for certain leadership actions – new [behaviors that…
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Article
My Personal Turning Point: Reflecting on a Decade as a Lean Coach
Last year I sat in the offices of several "lean champions" at their companies, agents of change who are trying to instill lean thinking throughout…
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The Big Mura and Mean Leanness
How can we have dramatic short-term gyrations in an economy whose business is to supply what a relatively constant number of us need? I think…
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How to Rehab Colleagues With Status Quo “Addiction”
If you work with leaders or colleagues who resist changing their behaviors -- maybe they literally can’t change. They could be “addicted” to the status…
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Article
The Most Frustrated Person in Your Company
No, it’s not you. Earlier in my career I spent most of my time down in the front lines of organizations. As time passed, I…
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On-Demand Training for a Must-Have Business Improvement Tool that Accelerates Change and Supports Growth Introduced by the Lean Enterprise Institute
A subscription to the new Virtual Lean Learning Experience seminar series solves the inconsistency problem in continuous improvement training by harmonizing the content and technology…
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Faculty
Katie Anderson
An internationally recognized leadership and learning coach, consultant, and speaker, Katie is best known for inspiring individuals and organizations to lead with intention and increase…
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Press Release
Lean Transformation Summit Features a Job Shop’s Long Lean Journey
A unique group of companies, including Lantech, which has sustained a lean transformation since the early 1990s, will reveal how they are developing “lean for…
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Coaching the Uncoachable Comes Down to Rock Paper and Scissors
Breaking out of a thinking cycle that is already too full to learn anything can be found in thinking about the game of rock, paper,…
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Article
How Do You Know What Your Product or Service Needs to Be?
What does it take to know what your product or service needs to be? The obvious answer, it would seem, is whatever the customer wants.…
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Article
The Best Lean Healthcare Stories You May Have Missed
Looking ahead to the Lean Healthcare Transformation Summit June 5-6, Lex Schroeder rounds up some of the best lean healthcare pieces on the Post.
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Article
Why haven't kanban and value-stream mapping improved delivery from a low-volume/ high-mix process?
Dear Gemba Coach,We work in a low-volume/ high-mix process with component machining and assembly. Our OTD is somewhere between 70% and 80%. Weíve invested heavily…
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Communicating With Respect
Effective communication is key when it comes to lean learning. Give people too much information, too soon and you lose them, Alice Lee says. Give…
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