Creating a Learning and Improvement Environment in a Virtual World

Operational and improvement leaders of the Mount Sinai Health System shared highlights of new ways of working they and their teams created to deliver strategic and operational improvements in a virtual setting. How do we coach, teach and develop, facilitate, go to the gemba, and improve when working remotely?

The examples demonstrate how lean thinking and practice help organizations innovate new, equally effective ways of working–even during a crisis. Featured is how Mount Sinai quickly adapted existing improvement practices to meet the challenges brought on by the pandemic. Leaders will also learn new ways to engage teams and lead them on a virtual journey of daily improvement as well as facilitate complex transformation for your organization.