Executive Leadership

Denver Health Becomes Profitable After Using Toyota as a Template

In a story about the lean healthcare success at Denver Health, Governing  cites five lean principles championed by the Lean Enterprise Institute: (1) Identify the value of the product for the customer; (2) Map the process for creating the product and eliminate elements without value; (3) Create a flow for the value-creating steps; (4) Let customers pull value from that flow; and (5) Begin the process again and seek perfection.