Mark Graban’s new book, Healthcare Kaizen (Productivity Press), co-authored with Joe Swartz, has lots of examples and practical advice for involving front-line staff with installing and sustaining a continuous improvement system. Read reviews or order here.
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Line Management
Kaizen vs. the Suggestion Box
Mark Graban’s new book, Healthcare Kaizen (Productivity Press), co-authored with Joe Swartz, has lots of examples and practical advice for involving front-line staff with installing and sustaining a continuous improvement system.