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Building as Product
"A building project, although it has many different moving parts and players, is a product. It’s a uniquely different product…
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What does customer focus really mean?
Dear Gemba Coach: We’re discussing improving our customer focus, but we’ve realized we’re not quite sure what the phrase really…
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Why Practicing Lean Thinking Matters (Even if Your Bosses Don’t Care)
"If your boss doesn't get [lean thinking], don't expect to convince him/her," writes Michael Ballé. "Do expect to get him/her…
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Book Value: What Every Manager Should Know About Training
Jeff Morrow, lean coach and faculty at Bainbridge Graduate Institute, reviews and recommends Dr. Robert Mager's 1999 book, What Every…
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Counteracting the Big Project Blues
Lean thinking is well and good, Erin Urban says, but often it takes time to see the real fruits of…
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Why Leadership Needs to Drive the Bus
"Lean change can start from the bottom-up, I won’t say that it can’t, but the situation needs to flip quickly…
Read article How demanding can a lean leader be while remaining respectful of staff?
Dear Gemba Coach: How demanding can a lean leader be while remaining respectful of staff?
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KATA AT THE PHOTO STUDIO
This month's Kata video is an example of what happens when a team practices a scientific way of working, rather…
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Three Types of Lean
"We’ve all heard 'Lean is great for 'that' company, but not for the business I lead,'" says Chris Vogel. Learn…
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Training as a Crutch
Your organization has a problem. Something has gone wrong. A process that was previously working fine is no longer working.…
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Understanding the True Cost of Care
"Today, frontline clinicians are being asked to provide even more cost-efficient care to patients yet few understand how to do…
Read article Is there a difference between executive coaching and lean coaching?
Dear Gemba Coach: Is there a difference between executive coaching and lean coaching?
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