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Defining LEI’s Customer: Understanding Your Real Problems & Needs
"Our customer is part of everything we do, but defining them and their needs… well, it’s like describing the air…
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Sharks & Tortoises
"A small number of firms have grown spectacularly in revenue, employees, and stock price by using [lean] to execute crisply…
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Just-in-Time Roundup: Great Lean Reads From Across the Web (Vol. 5)
Check out our editors' picks for 5 high value lean reads you may have missed, this time from Industry Week,…
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After improving processes with help from a consultant, how do I sustain kaizen in my department? My teams are hard to motivate.
Dear Gemba Coach: How do I sustain kaizen in my department? We’ve had a consultant help us with workshops, and…
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Lean Principles Are Changing How the U.S. Recovers from Tornadoes & Floods
When the flood waters of Hurricane Katrina receded, they uncovered tens of thousands of homes in devastated areas such as…
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Experimenting with LEI’s Transformation Model
Josh Howell, senior coach at LEI, reflects on LEI's Lean Transformation Model. "We set out to better understand the model,…
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Developing Students, Improving Universities
"Today, lean thinking in higher education is uncommon," writes Theresa Coleman-Kaiser of Michigan Tech University. "As a rule, institutions that…
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We’re Ernie and Tracey Richardson: Ask Us Anything
It's our second "Ask Me Anything" post, this time with lean coaches Tracey and Ernie Richardson. With a combined 54…
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Look Around You, Find Your Lean Inspiration
After an awful experience with an online travel agency and way too much time spent trying to fix an error…
Read article How can I estimate the savings from using visual management boards?
Dear Gemba Coach: I work on a lean team and I was asked to estimate the savings from using visual…
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Making a Football is a Contact Sport
With football on the brain after the Superbowl, Lesa Nichols reflects on the football manufacturing process. "There's a concept called…
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Hoshin at LEI: Connecting More Closely with Our Customer
Whether you’re deploying hoshin in a small nonprofit or a huge organization, the struggles are the same," writes LEI Senior…
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