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It’s Not the Crisis; It’s How You Respond to It
He probably didn't ask for a problem of quite this magnitude, but like it or not, Akio Toyoda has his…
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Shook Says Toyota Recall Could Cost Customer Trust: Video
John Shook, LEI author, faculty member, and senior advisor, in an interview with Bloomberg News about Toyota's recall of vehicles with sticking accelerators…
Watch video How Can I Convince My CFO?
Dear Gemba Coach: Is there a way to put a dollar value (cost savings) on these types of improvements? We…
Read article Rapid Growth Has Its Perils, Toyota Learns
Toyota's rapid growth from 2002 to 2010 garnered it 15% of the global auto industry, surpassing General Motors as the world’s largest…
Read article Detroit Auto Show Overshadowed by Dr. Womack’s Trashing of Toyota
Jim Womack's most recent e-letter titled "Beyond Toyota"†has sparked a lively and even rancorous debate. "We all, even including Toyota,…
Read article Can Great Lean Companies Develop Great Lean Managers?
Dear Gemba Coach: I know that not everyone can fulfill the lean ideal—but shouldn’t the system of managing folks who…
Read article Beyond Toyota
Weíve won the battle of ideas on how to operate and improve processes. But creating management systems and organizations that…
Read article So Long 2009 – Hello 2010!
Whew, what a year! Most everyone I know is eager to escort the hard times of 2009 out the door…
Read article Is Lean Scientific?
Dear Gemba Coach: I often hear that lean is like the scientific method. As a lean consultant, I facilitate kaizen events,…
Read article Mistake Proofing Webinar Follow-up Q & A
In a follow-up to the webinar Mistake Proofing to Reduce Medical Errors, mistake-proofing expert John Grout tackles questions from attendees that…
Read article What Role Should a Quality Department Play in a Lean Organization?
Dear Gemba Coach: How can you improve quality overall while reducing the number of people who are developing policies, supporting…
Read article How Come Toyota Veterans Don’t Use a Roadmap?
Dear Gemba Coach: Recently I spent a few months working with Toyota veterans at an automotive supplier. I was surprised…
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