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Dear Gemba Coach: I'm the operations manager of a healthcare training company. We conduct technical training to nurses in hospitals. We've…
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Five Missing Pieces in Your Standardized Work (Part 2 of 3)
John Shook delves more deeply into two of the five most often neglected elements, demonstrating the importance of practice and…
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5 Missing Pieces in Your Standardized Work (Part 1 of 3)
John Shook offers an overview of the five most frequent misunderstandings about this fundamental lean practice and expands on three…
Read article Lean and Financials
Dear Gemba Coach: During the webinar, you mentioned the importance of quantifying the financial impacts of lean efforts before introducing the…
Read article How Do I Convince People to Practice Lean?
Dear Gemba Coach: I have previous lean experience, and have now joined a large bureaucratic organization. I’m trying to apply the…
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How NUMMI Changed Its Culture
I received a lot of questions on-line and off about last week’s column on the pending closing of NUMMI. One…
Read article Kaizen is Fun? Really?
Dear Gemba Coach: I have been learning lean for three years now. My question to you: How is Kaizen 'fun'? Doing…
Read article How Can I Address the Conflict that Lean Creates?
Dear Gemba Coach, I have just finished reading The Lean Manager, and I was very taken by the chapter on…
Read article Managing Suppliers
Dear Gemba Coach: We've done a lot of kaizen work in production and have something of a pull system running. We've…
Read article Was NUMMI a Success?
By now you know that Toyota made its much-anticipated decision to close NUMMI. Many of my friends are saddened by…
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Herman Miller’s Experiment in Excellence
With initial support from the Toyota Supplier Support Center, Herman Miller cultivates experimental thinkers who make process improvements every day.…
View case study Signs of Progress
Dear Gemba Coach: We've been doing lean for several years now, and the program has had its ups and downs.…
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