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Making Everyone Whole
While observing lean value streams across three continents, I encountered common resistance to process improvements, often attributed to "bad people."…
Read article A Trip to the Dentist That You’ll Enjoy
At AME's annual conference in Covington, KY, two weeks ago, Sami Bahri used his book, Follow the Learner, to base…
Read article How can firing people be part of developing people?
Dear Gemba Coach: Can you explain how you reconcile the principles of "developing people" and "firing people," especially in light…
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Five Missing Pieces in Your Standardized Work (Part 3 of 3)
John Shook circles back to offer an outline of how standardized work serves your Purpose, Process, and People, which can…
Read article Where do I start?
Dear Gemba Coach: I'm the operations manager of a healthcare training company. We conduct technical training to nurses in hospitals. We've…
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Five Missing Pieces in Your Standardized Work (Part 2 of 3)
John Shook delves more deeply into two of the five most often neglected elements, demonstrating the importance of practice and…
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5 Missing Pieces in Your Standardized Work (Part 1 of 3)
John Shook offers an overview of the five most frequent misunderstandings about this fundamental lean practice and expands on three…
Read article Lean and Financials
Dear Gemba Coach: During the webinar, you mentioned the importance of quantifying the financial impacts of lean efforts before introducing the…
Read article How Do I Convince People to Practice Lean?
Dear Gemba Coach: I have previous lean experience, and have now joined a large bureaucratic organization. I’m trying to apply the…
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How NUMMI Changed Its Culture
I received a lot of questions on-line and off about last week’s column on the pending closing of NUMMI. One…
Read article Kaizen is Fun? Really?
Dear Gemba Coach: I have been learning lean for three years now. My question to you: How is Kaizen 'fun'? Doing…
Read article How Can I Address the Conflict that Lean Creates?
Dear Gemba Coach, I have just finished reading The Lean Manager, and I was very taken by the chapter on…
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