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The Lean Service Machine
The Harvard Business Review details how Jefferson Pilot Financial applied lean principles to its insurance business, not only to cut…
Read article The Power of a Precise Process
When I first started to study the Toyota Production System many years ago, I was struck by something very simple:…
Read article Dueling Sensei and the Need for a Standard Operating System
Recently I witnessed a sight I’ve seen too many times before. I was visiting a company when a new sensei…
Read article Beach Reading
The second edition of Lean Thinking has been out two months now and at least a few members of the Lean Community…
Read article Jim Womack on how lean compares with Six Sigma, Re-engineering, TOC, TPM, etc., etc.
It amazes me, but I still get lots of questions about how “lean” compares with Six Sigma, Total Productive Maintenance,…
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Creating the Course and Tools for a Lean Accounting System
A unit of Parker Hannifin used a financial kaizen and other lean accounting techniques to bridge the gaps between shop-floor…
View case study We Have Been (Lean) Thinking
In the many years since we launched Lean Thinking, events amply confirm our long-held view that managers will try anything…
Read article Lean Thinking for Air Travel
Recently I got a call from an aide to Don Carty at American Airlines (their Chairman who resigned this past…
Read article LSG Sky Chefs Caters to New Market Realities
Business at airline caterer LSG Sky Chefs dropped 30% when airlines cut flights after the terrorist attacks on September 11,…
View case study Here’s to Toyota
More than twenty years ago Dan Jones and I made an important discovery. On a trip to Japan we concluded…
Read article Taking a Value Stream Walk at Firm A
I was out walking through a company this past week, something I often do. The firm I visited had asked…
Read article LEI looks for success stories to share
I routinely end my talks by offering to give anyone 15 minutes of fame in my and Dan Jones’s next…
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