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The Escalator of Issues
A daily management system with daily performance metrics gives caregivers the sense that managers are really paying attention, that problems…
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Avoiding Dashboard Wallpaper
Build a system of dashboards up and down the organization, says Leslie Barker. Connect them so ideas flow upward and…
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How to Lead with Values
A former health system CEO says it’s “strategically sound” for leaders to define a set of values that they and…
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Why does visual management at a Toyota plant look so much different than at ours?
Dear Gemba Coach: We have been deploying lean visual management in my company for a while now, and I am…
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Real Leaders Think and Act Differently
Are your management routines and Gemba Walks suffering from the superficial observations of the day-tripper? Or are your leaders adding…
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Toyota the Disrupter
Toyota may not be the first company you think of for disruptive product and process development, but perhaps they should…
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Getting Out of the Habit of Telling
In this engaging talk at the Lean Transformation Summit in Nashville, Katie Anderson talked about learning how to keep from…
Watch video What is the hardest conversation you ever had during gemba walks?
Dear Gemba Coach: What is the hardest conversation that you have during gemba walks?
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How Does Asking Questions Create Change?
Lean is not a sum of processes to acquire and apply which then will make things magically work better. It’s…
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Confessions of an Aspiring Coach
What I have found most striking about how managers approach building their coaching skills is the need to be more…
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Are You Learning to Learn Faster? A Conversation with Steve Spear
Learning to close the gap in our learning cycle is critical to keeping our promises and achieving our goals, argues…
Listen to podcast We mapped a process, improved it, but six months later, performance is as bad as it was before – what are we missing?
Dear Gemba Coach: We’ve drawn the value-stream map of one of our complex production processes (17 steps), identified the key…
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