The Lean Post / Articles / Shook Says Toyota Recall Could Cost Customer Trust: Video
Executive Leadership
By John Shook
February 1, 2010
John Shook, LEI author, faculty member, and senior advisor, in an interview with Bloomberg News about Toyota's recall of vehicles with sticking accelerators notes that the company is examining the problem and itself to determine if there is a "deeper crisis" that needs attention.
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About John Shook
John Shook learned about lean management while working for Toyota for 11 years in Japan and the U.S., helping it transfer production, engineering, and management systems from Japan to NUMMI and other operations around the world. While at Toyota’s headquarters, he became the company’s first American kacho (manager) in Japan.…
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Executive Leadership
