Chapter One
CUSTOMERS FIRST
“He’s closing the plant!”
Closing the plant meant losing his job. Losing his job meant losing Malancourt. Losing Malancourt didn’t bear thinking about.
Driving blindly through the heavy spring rain, Andrew Ward rehearsed how he was going to break the news to his wife. He had dreaded this moment since taking on the job three years ago, but as months and then years had gone by, the fear had receded. Now the monster had suddenly sprung, showing him up for the failure he was.
Read all of Chapter One of The Lean Manager.
