Line Management
WHO IS THE LEAN STAFF’S CUSTOMER?
If you want to succeed, figure out how you can improve your customer's life.
The Lean Post / Articles / WHO IS THE LEAN STAFF’S CUSTOMER?
Line Management
By Mike Rother
July 1, 2013
If you want to succeed, figure out how you can improve your customer's life.
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About Mike Rother
Mike is co-author of two groundbreaking LEI workbooks, Learning to See: value-stream mapping to add value and eliminate muda, which received a Shingo Research Award in 1999 and Creating Continuous Flow: an action guide for managers, engineers and production associates, which received a Shingo Award in 2003. Mike’s recent books are Toyota Kata (McGraw-Hill), Toyota Kata Culture, and the forthcoming Toyota Kata Practice Guide.
Mike is an engineer, researcher, and teacher on the subjects of management, leadership, improvement, adaptiveness, and change in human organizations. His affiliations have included the Industrial Technology Institute in Ann Arbor, the University of Michigan College of Engineering, the Fraunhofer Institute for Manufacturing Engineering and Automation, Stuttgart, and the Technical University Dortmund. Mike works to develop scientific thinking in individuals, teams and organizations, shares his findings widely, and is in the Association for Manufacturing Excellence Hall of Fame.
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